Revised Date: July 6th, 2024
Are you looking for additional information on purchasing, rentals, shipping, returning or cancellation? You have found it.
The following terms and conditions apply to all pre-orders, sales and usage of EVOTAG products. Please check out this epic text in detail.
PURCHASING, KEEPING, USING, OR ALLOWING THE USAGE OF AN EVOTAG PRODUCT MEANS YOU AGREE TO THESE TERMS AND CONDITIONS.
Note you have 30 days from Delivery Date to return the products and we will give you your money back. Your satisfaction is guaranteed.
KEEP CALM AND EVOTAG! :)
1.1 These terms and conditions apply to all orders placed between you and EVOTAG, Egebjergvej 66, 2750 Ballerup, Denmark, Company no.: DK-44941961 (hereinafter “EVOTAG”, ”we”, ”our”, ”us”). All orders will be subject to general Danish legislation.
1.2 The terms and conditions contain specific rules on your use of our products and limitation of liability, so it is important to read our Terms thoroughly.
2.1 Products sold by EVOTAG include infrared-based (eye-safe) laser tag equipment and fitness accessories. Participation in any activity involving an EVOTAG product is a low-risk sports activity, as long as you only play where it is safe to walk or run.
You acknowledge that you participate in any such activity at your own risk.
You agree to read, understand, and follow specific warnings and instructions on EVOTAG products in product literature and product inserts before using any EVOTAG product.
You also agree to fight fair, as would any true gentleman, gentlewoman or gentleflamingo.
2.2 EVOTAG products are compatible with 3rd party accessories. EVOTAG accepts no responsibility for 3rd party products used with EVOtaggers and strongly warns against any use of laser sights.
2.3 By purchasing and/or using EVOTAG products, or participating in activities involving EVOTAG products, such purchasers, users and participants acknowledge the product’s potential to cause bodily injury or damage to property and assume all risk of injury or damage attributable to an EVOTAG product.
EVOTAG is not responsible for the misuse or unauthorised and improper use of products sold through EVOTAG's websites, catalogues, or otherwise.
3.1 ”Products” means the products offered for sale by EVOTAG via our Website and as stated in your order confirmation.
3.2 ”Website” means evotag.dk or evotag.io
3.3 ”Terms” means these terms and conditions.
3.4 ”You” means you as a consumer who places an order via the Website to purchase any of the Products.
4.1 Orders must be made via the Website or by phone/email. You can return, correct and delete at any stage in the purchase process until you click the ”Complete payment” button.
4.2 If the Products are out of stock, you will normally be notified when you place your order. However, if necessary, we reserve the right to inform you of this in a subsequent email.
4.3 Please note that our EVOtagger requires that you have a smartphone.
4.4 Please note that batteries are not included, unless stated otherwise.
4.5 You will find instructions on how to use our Products on our Website.
4.6 When you have ordered, we will send you confirmation of the order by email with these Terms attached.
5.1 On our Website you are able to book EVOTAG equipment for rental, for a period of time. The rental period is from the first day of the booking until the last day, both days included. You will receive the equipment no later than the day before the rental period.
5.2 A booking between you and EVOTAG is not completed and valid until we have received payment. This is because we have to reserve equipment for the rental period.
5.3 When you have completed a rental booking for a specific period you are not legally allowed to cancel the booking, i.e. Forbrugeraftaleloven §18 litra 12.
5.3.1 We allow you to cancel a rental booking if done within 14 days of purchase and minimum 14 days before the rental period starts. In this case we will fully refund your purchase.
5.3.2 We allow you to change the rental period up to a week before the rental period starts.
5.4 We reserve the right to require a deposit before shipping the rental products.
5.5 In the unlikely event that the received equipment contains defects or is not what has been agreed, you must contact us immediately on +45 69 16 70 07 to allow us to remedy the situation. If the situation cannot be remedied you will receive a full refund.
5.6 As part of your rental purchase is a free return label. Always save the receipt when you hand in EVOTAG equipment at a package service as documentation for the return. If you choose to return the equipment by other means you will not be refunded and are fully liable for loss or damages to the equipment.
5.7 The equipment must be returned in the same condition as received and in the same packaging. It must be returned no later than the day after the rental period ends. On late returns EVOTAG is allowed to and may choose to charge 500 DKK per day.
5.8 For returned defective products EVOTAG may choose to charge you for the damaged products to cover reasonable repair and/or replacement costs. If a rental product is lost EVOTAG is entitled to charge up to 10.000 DKK per flight case.
6.1 All prices of our Products are as they appear on our Website and expressed in Danish Kroner (DKK) for Danish customers, Norwegian Kroner (NOK) for Norwegian customers and in Euro (EUR) for international customers, shipping excluded. VAT is calculated at checkout.
6.1.1 You can always see the total order price in your basket, excluding Danish VAT and shipping.
6.2 We make reservations for typing errors, pricing errors, fluctuating rates of VAT, foreign currency exchange and customs duties, price increases, force majeure, sold-out and deleted goods, and failure to deliver on the part of our suppliers. We also reserve the right to change our prices from day to day.
6.3 You can choose to pay using a number of different payment cards as supported by our payment provider, as well as EAN and bank transfer.
6.4 We use an approved payment server that encrypts all card details with SSL (Secure Socket Layer) protocol and ensures no one else can read your information.
6.5 We will not charge the amount from your account until your order has been shipped from our warehouse, except for rental orders (see section 5).
7.1 Subscription contract is concluded when an order is placed by the subscriber and confirmed by the publishing company.
7.2 Term of the subscription
7.2.1 The subscription lasts for an indefinite time until cancelled by you. The minimum period for a subscription is 12 months. You can cancel your subscription at any time. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.
7.2.2 Cancellation is possible up to four weeks before the end of the subscription period. Cancellation notices received after that are considered on the next renewal date.
7.2.3 All cancellation notices must be in writing and addressed to our support inbox support@evotag.io or done via the EVOTAG app.
7.3 Payment
7.3.1 Subscription prices include the chosen app purchase and value added tax at the applicable rate.
7.3.2 The fees for a 12-month subscription will be charged by an invoice to your email address, when the cancellation period has passed. In each case, the subscription price is payable in advance.
8.1 We deliver to all countries within Europe.
8.2 Each order is processed quickly and with the greatest of care. We deliver on all weekdays and If you place your order before noon (12:00), we will normally ship your Products the very same day.
8.3 You can choose between one or more shipping methods depending on your personal preference.
8.4 Delivery to non-EU countries
8.4.1 Please contact us on support@evotag.io if you want to ship to a non-EU country and we will evaluate if we can do so and comply with local consumer electronics and toy-safety legislation.
8.4.2 Please note that if you order Products for delivery in a non-EU country, you should expect that import tax and duties will be added to the price.
9.1 Once you, or a third party indicated by you, have received the Products, said products are your risk and responsibility.
10.1 You have the right to withdraw from your purchase within a 30-day period (cancellation period) without giving any reason. Rental sets can be cancelled until the equipment has been shipped. App purchases can’t be withdrawn after payment.
10.2 The cancellation period begins when you or a third party on your behalf, have obtained physical possession of the Products and will expire 30 days from that day.
10.3 To exercise the right to cancel, you must inform us of your decision to cancel your purchase by a clear statement to support@evotag.io
10.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. When we receive your notice, we will send you a return label for shipping. You must bear the direct cost of returning the Products.
10.5 If you cancel your purchase or part of a discounted order, please note you forfeit said discount, and that you will solely be reimbursed the amounts without discount applied. Such reimbursement is without undue delay and, in any event, not later than 14 days after we have received the Products back or you have supplied evidence of having sent back the Products, whichever is earlier.
10.5.1 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. You must send back the goods or hand them over to us or without undue delay and not later than 30 days from the day on which you communicate your cancellation. The deadline is met if you send back the goods before the period of 30 days has expired.
10.6 The address to use for returns is:
EVOTAG
att. Lars Sønderskov
Egebjergvej 66
2750 Ballerup
Denmark
11.1 Our EVOtagger can only be used with the EVOTAG App.
11.2 The EVOTAG App is available for smartphones on Google Play (Android) and Apple AppStore (iOS).
11.3 The EVOTAG App does not collect personal data, except your email to verify your identity for your account(s).
12.1 According to the Danish Sale of Goods Act you have a right of complaint within a 24-month period from the day you receive your Products if your Product has a defect. This means that you may be eligible for a repair, replacement, refund or price deduction if your Product has a defect and the defect existed at the time of delivery. The defect must not be caused by improper use of the goods or other harmful behavior.
12.2 Our Products must be inspected before initial use to ensure that it has not been damaged during shipment. If damaged, do not use it, and immediately return the product to us for a replacement.
12.3 You must make your claim within a reasonable period after becoming aware of the defect. If you advertise within 2 months after the defect is discovered, your complaint will always be timely.
12.4 If your claim is justified, we will refund your documented shipping costs when you return the Products. If you wish to make a claim according to your rights, return your goods with proper explanation sent to support@evotag.io. When we have examined your claim, we will contact you to agree on the next steps.
12.5 Return address:
EVOTAG
att. Lars Sønderskov
Egebjergvej 66
2750 Ballerup
Denmark
13.1 In no event shall EVOTAG accept liability for any product defect or damage caused by any EVOTAG product which exceeds the value of the product sold. If applicable local law does not allow the foregoing liability limitation, then it may not apply to your purchase, but EVOTAG’s liability shall be limited to the maximum extent allowable by law.
13.2 ALL OTHER WARRANTIES ARE DISCLAIMED AND EXCLUDED BY EVOTAG. THE REMEDIES CONTAINED IN THIS DISCLAIMER WILL BE THE SOLE AND EXCLUSIVE REMEDIES OF ANY PURCHASER, USER OR PARTICIPANT, WHETHER IN CONTRACT, TORT, OR OTHERWISE. THIS LIMITATION APPLIES TO ALL EVOTAG PRODUCTS, SERVICES, AND SOFTWARE DURING AND AFTER THE WARRANTY PERIOD. EVOTAG SHALL NOT BE RESPONSIBLE FOR ANY DEFECT, INJURY OR DAMAGE CAUSED BY PRODUCT MISUSE.
Notwithstanding anything to the contrary in this Disclaimer, and to the maximum extent allowable by law, EVOTAG shall have no liability for damage to its products, or for injuries or damages attributable to its products.
IN NO EVENT WILL EVOTAG BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ATTRIBUTABLE TO A PRODUCT SOLD BY EVOTAG, WHETHER THROUGH WEBSITES, CATALOGUES, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR REVENUE, LOSS OF USE OF THE PRODUCTS OR SOFTWARE, OR COST OF SUBSTITUTED PRODUCTS, SOFTWARE OR SERVICES THAT ARISE OUT OF EVOTAG’S PERFORMANCE OR FAILURE TO PERFORM UNDER THIS DISCLAIMER.
14.1 If you have any complaints about our Products please contact us at support@evotag.io. If we cannot find a solution, you may file a complaint to:
Konkurrence og Forbrugerstyrelsens Center for Klagesøgning
Carl Jacobsens vej 35
2500 Valby
www.forbrug.dk
14.2 If you are living in another EU country, you can state your complaint on the EU Commission’s online complaint platform.
15.1 If applicable local law at the place of delivery allows for it, your order from EVOTAG shall be interpreted and construed in accordance with the laws of the Kingdom of Denmark without regard to its choice of law principles.
You agree that any dispute or claim arising out of or in connection with your order or the subject matter of this Disclaimer (whether contractual or non-contractual disputes or claims), shall be brought and heard exclusively in the courts of Denmark, and for this purpose you hereby submit to the exclusive jurisdiction and venue of such courts.
Don’t worry about all the legal talk – we really are quite friendly!