FAQ - Frequently asked questions

Select category below:

Who is EVOTAG?

IR Squad ApS, which is behind the game EVOTAG, is a Danish game developer.

You can read much more about us right here:

Who is EVOTAG?
Is EVOTAG Danish/from Denmark?

Yes, we have a home at the entrepreneurial community "The Camp" in Ballerup, which is a collaboration between TRYG and Rainmaken.

Our VAT number is: DK-38992031

How do I get started?

Download the EVOTAG app for your smartphone, create a free account and log in.

You then connect your EVOtagger and remember to name it the first time you complete the procedure.

Then you are ready to play EVOTAG and have fun!
Start your own game or join an ongoing one :)

What does satisfaction guarantee mean?

We only want satisfied customers, which is why we naturally have a full satisfaction guarantee at EVOTAG.

Buy your EVOtaggers (with wristband and Red Dot Sight) on the webshop, download the EVOTAG app via Google Play or Apple AppStore, and follow our guides here on the website.
Then you'll be playing the game in no time.

You can try EVOTAG for free for up to 30 days!

If, contrary to expectations, you are not satisfied after one month, simply contact us and we will send you a free return label.

When we receive your goods, you will get your money back.
At worst, the experience will only have cost you two trips to the parcel box :)

Do you have any physical stores?

We are unfortunately not to be found in some stores, as we focus on keeping our costs down to the delight of our customers.
Instead, we offer that you can try EVOTAG completely free of charge for up to 30 days.

How long is your delivery time?

We use PostNord, so typically the item arrives within 1-2 days after we have processed the order.
Over weekends and public holidays, an extra day can be added.

When the order has been processed, we will send you an e-mail with a link to track & trace, so you can follow the package's route to you.

For shipping prices, you can check the last step of ordering on the webshop, where shipping is calculated.

Challenges with the app/EVOtagger

If you experience problems, we recommend that you watch our Troubleshooting video,
and read through our FAQ guide

If that has not helped, you can always call or write to us.
We are ready to help.

Troubleshooting video (Only available at Danish in the moment)

Why can't I download the app?

In order to be able to download our app, it requires a minimum of:

Version 9.0

The mobiles on this list (and newer) support version 9: Supported mobiles - click here.

IOS 13 (iPhone SE/6s or later)

I get a login error after logging in?

We have just launched our latest update, version 1.9.4.

Therefore, ensure that the app is updated in Google Play/Appstore.
If the problem is not resolved, do the following:

Close the EVOTAG app, go to settings > Apps > EVOTAG > Storage and press clear data.
Then uninstall the app and install it again.

Uninstall the app and install it again.

No EVOtaggers showing up in the app even though several are turned on and available?

Restart the app (close it completely and launch it again).
If the tags do not appear as expected, check that bluetooth is turned on on the phone.

Alternatively, you must change the battery in the EVOtagger.

The EVOtagger is visible on some phones but not on my phone?

The problem is remedied by finding the system app and clearing the cache.

Go to Settings > Apps > Bluetooth.
Tap storage and select clear cache.
Then restart the EVOTAG app.

The EVOtagger's connection status changes between Connecting, Idle and Scanning, without reaching Connected?

Remove the 9V battery from the EVOtagger, restart the app and reinsert the battery.

Please note that you cannot be logged in with the same account on two phones and connect to EVOtaggers from both.

The map is black or my position is not shown on the map?

Find the EVOTAG app under the phone's settings and give it the right to use your location (while the app is in use).

Location/GPS accuracy problems?

Resetting GPS on iPhone:

Click on settings → privacy → location services → turn location services off and on again →
click on evotag and make sure it is set to "always" under "allow access to location" and turn on "exact location".

Resetting GPS on Android:

Settings → location → turn use location off and then on again → click on EVOTAG → permissions → location → tap on deny and then on allow only while the app is in use.

When the mobile's GPS is calibrated, you can start the EVOTAG app again and play

Host is lagging?

If you experience "host lagging" warnings, it means that the player who has the "host player" role has problems with his connection or performance challenges on his phone.

You just have to wait for the game to choose a new "host player".

We also recommend that you test your connection with Speedtest by Ookla, if you experience problems, you can see your real internet speed.

I don't get feedback on my tags, time freezes in the game, games made by other players don't appear in your list, etc.

Always turn off wifi when playing.
You must use your data connection 3g/4g/5g instead.

The EVOTAG app uses nearly no data during games, typically ~10MB/hour.